[Resolved] Error trying to order new subscription

Discussion in 'Licensing Issues' started by Michael Turner, Nov 7, 2016.

  1. Michael Turner

    Michael Turner Cyanogen Customer

    Joined:
    Oct 26, 2014
    Messages:
    5
    Hello,
    I am trying to update my MaximDL Pro subscription that expired on 11-6-2016. I enter my email and sn and receive the discount approved screen. I then verify my email and the subscription and click submit.

    I then receive an ERR message: Waiting for Approval - An Error Occurred
    I then receive an email:
    An Error Occurred
    Invalid Product hash supplied. We suggest trying the following:
    1. Ensure the serial number you used to apply was correct, and has not been used for an upgrade/subscription renewal before. If it has, please use your new license details and apply again.
    2. Ensure the information you entered in the Software Discount Application form was correct, and try again.
    3. If both of the above fail, contact us at .
    Help! I copied the sn directly from both the Help/About and the subscription email.

    Thanks,
    Michael
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    8,267
    We've made some tweaks. Please try it again. If you still have trouble please report back. Thanks!
     
  3. Michael Turner

    Michael Turner Cyanogen Customer

    Joined:
    Oct 26, 2014
    Messages:
    5
    Doug, Same error. Tried 3 more times.

    Thanks,
    Michael
     
  4. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    869
    Location:
    Ottawa
    Hi Michael,

    I'm looking into your issue now. Please stand by.

    -A
     
  5. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
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    Location:
    Ottawa
    FYI: I believe we've found and corrected the issue on our test environment. We have a few other changes we'd like to test more thoroughly before deploying, but getting them up and running is an extremely high priority. We'll let you know as soon as they're live.
     
  6. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
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    Location:
    Ottawa
    The changes are now live. If you experience any further issues upgrading, please let us know.
     
  7. Michael Turner

    Michael Turner Cyanogen Customer

    Joined:
    Oct 26, 2014
    Messages:
    5
    Adam, SUCCESS!!! Thank you for updating the Subscription Update process...
     
  8. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    869
    Location:
    Ottawa
    My pleasure! Let us know if there's anything else we can do.
     

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