Resolved SBIG Driver Checker

Discussion in 'General' started by beren, Apr 11, 2019.

  1. beren

    beren Cyanogen Customer

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    Nov 5, 2014
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    Hi just purchased a legacy St4000xcm and before contecting up I have tried downloading the Sbig drive checker. On the download page when I hit the download link a box opens requesting a username/password,
    have tried entering my DL details and enter but doesnt work. If I hit cancel the box disappears and the download starts, once completed when I hit the SetupDriverCheck.exe tab a pop up window appears saying this ap cannot run on this pc. Have tried right clicking on the downloaded file and opening properties and changing compatibility mode for the file to run in windows 7 mode but the SBigdrivercheck.exe wont work. Anyone know a solution ? the laptop is running windows 10 64 home, thank you
     
  2. Doug

    Doug Staff Member

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    Okay that's not right. We'll figure that out ASAP.
     
  3. Doug

    Doug Staff Member

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    Fixed.
     
  4. beren

    beren Cyanogen Customer

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    Nov 5, 2014
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    Thank you very much, all up and running now , appreciate the fast response and resolution :}
     
  5. Richard S Post

    Richard S Post Cyanogen Customer

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    Oct 11, 2014
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    Doug, I am trying to put drive checker on a new computer and am getting the login request per the above. I can't even update my drivers on a computer which already has been used to get drivers.
    Thanks, Dick
     
  6. Colin Haig

    Colin Haig Staff Member

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    Hi Dick - I think there's a problem with our server - I see what you mean, the FTP site is looking for a username/password.
    Am not sure I can get someone to look at it this weekend.
    Meanwhile, I've zipped up a copy from a few weeks bcak and attached it here.
    You can download this and unzip then install.
     

    Attached Files:

  7. Richard S Post

    Richard S Post Cyanogen Customer

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    Oct 11, 2014
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    Hi Colin,
    got it. Thanks, Dick
     
  8. jengkolrebus

    jengkolrebus Standard User

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    May 26, 2019
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    Hello, we have the same problem as Beren here can't update the software from USB Drive's we've received, and we can't download the new Sbig driver checker either

    Capture.PNG
     
  9. jengkolrebus

    jengkolrebus Standard User

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    we've tried this, unfortunately we've got same result
     
  10. Doug

    Doug Staff Member

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    This will be fixed on Monday when the staff is back in the office.

    In the meantime you can use Colin’s version; just skip the download.
     
  11. Craig Tupper

    Craig Tupper Standard User

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    Apr 4, 2019
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    FWIW I have the same issue as jengkolrebus. Will check back in tomorrow. Thanks.
     
  12. Adam Robichaud

    Adam Robichaud Staff Member

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    Location:
    Ottawa
    We're investigating now, and are performing some maintenance on the FTP server that should resolve the issue. Sorry for the inconvenience.
     
  13. Adam Robichaud

    Adam Robichaud Staff Member

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    Maintenance is complete, and the FTP server is live. Let us know if you encounter any further issues.
     
  14. Craig Tupper

    Craig Tupper Standard User

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    Thank you... worked for me! Up and running.
     
  15. Gu Lim

    Gu Lim Standard User

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    Aug 9, 2019
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    Hello, I have the same problem the figure above, saying that "Error on Connecting to SBIG servers."
    Is there any problem with the FTP server mentioned above?
     
  16. Colin Haig

    Colin Haig Staff Member

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    The sever is in maintenance mode right now; we will advise when it is back up. It will be a few hours.
     
  17. Adam Robichaud

    Adam Robichaud Staff Member

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    It should be back up now. Apologies for the inconvenience!
     
  18. Gu Lim

    Gu Lim Standard User

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    Aug 9, 2019
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    It works fine! Thank you very much!
     

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