During a session the download of the image hangs up ocassionally (ever 3-4 time). I am using SGPro on an Win10 desktop computer. Searching the internet I found a thread that describes the same issue. The solution seems to be to downgrade the driver to Version 4.94 build 1. How do I get this driver?
I'm just another customer - could you post a link to this article you are talking about? Usually you want to be on the LATEST firmware. Am not sure how to go backwards on drivers - DL will have to chime in. If its an actual driver problem, they usually work to fix it.
Hi Colin, have a look here: http://forum.mainsequencesoftware.com/t/stf-8300m-downloads-hang-following-driver-update/4529 In summary - the problem (hanging) occured after update of the driver and was resolved after installation of the Version V4.9.4 b1; at least that is what I am reading from the post.
I would take that with a grain of salt. We strongly recommend using the current drivers. Make sure you don't have a more basic USB hardware problem - bad hub, bad cable, Windows power management interrupting the connection, etc.
You are right, it is not the driver! I have tested the camera on an other desktop and it works fine with the same driver version but other usb-cable. I moved the camera back to my observatory but with the "good" cable" without problems so far but could not do a full configuration test (with PHD2, etc.) since it was too cloudy outside.