Staff Assigned: Bill Lynch SBIG STX-16803 failure after upgrade EEPROM firmware

Discussion in 'STX and STXL' started by Nicolas, Sep 16, 2019.

  1. Nicolas

    Nicolas Standard User

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    Some kind of problem happened while we were updating EEPROM firmware with SBIGdriverchecker64 and now can't connect to it.

    I 'm afraid a problem while firmware loaded that corrupted it and we need to reprograming the USB or the main EEPROM memory with a new one.

    I suppose i have to send you the camera. Could you tell me the way to fix it?.

    Regards,
    Nicolas
    (Spain)
     
  2. Tim

    Tim Staff Member

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    When you plug the camera in and power it on, does it show up in the Windows "Device Manager"?
     
  3. Nicolas

    Nicolas Standard User

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    Yes, when i power on, it's detected and showed in the Windows Device Manager but Maxim DL and other adquisition software can't connect it.
     
  4. Tim

    Tim Staff Member

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    What does the Device Manager say the name of the camera is?
     
  5. Nicolas

    Nicolas Standard User

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    It says "SBIG USB Camera with Firmware".
     
  6. Tim

    Tim Staff Member

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    On the "Firmware" tab of the SBIGDriverChecker64 software, does it display version numbers for all 4 firmware files, and that all are current?
     
  7. Nicolas

    Nicolas Standard User

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    I can't connect it, when try to connect with SBIGDriverChecker64 clicking on Firmware-Get Firmware Version from camera, the software shows the error: "Could not establish a link to the camera".
     
  8. Tim

    Tim Staff Member

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    It does sound as though the firmware is bricked. You should contact Bill Lynch and arrange to send it in for service.

    Bill Lynch – SBIG Service & Repair Center
    3769 Constellation Road, Unit D
    Lompoc, CA 93436
    Bill Lynch – bill at sbig dot com
    Phone: (805) 308-6979

    Note: Please contact our authorized service & repair center for an RMA number prior to returning your equipment.
     
  9. Bill

    Bill SBIG Service and Repairs Staff Member

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    Nicolas,

    Send me an email, bill@sbig.com, and I'll give you the information for sending it in.

    -Bill
     
  10. Nicolas

    Nicolas Standard User

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    Thank you both for your attention. Bill, i've sent you an email.
    Niclas
     

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