First: Congratulations on the Purchase / Merger. It sounds like a very good Fit for both Diffraction Ltd and SBIG. There seem to be quite a number of Synergies and points of Common Interest that can be leveraged to elevate both SBIG Hardware and Cyanogen/MaximDL. For those of us familiar with SBIG's previous iterations of Technical Support, can a representative of Diffraction Ltd post a basic Overview of the existing Cyanogen Tech Support Philosophy and Implementation ?? While it would be nice to know immediately how the Purchase will affect the Tech Support of SBIG Users, that is probably somewhat premature as the Merger of the separate Tech Support Teams is probably only just beginning. However, it would be good to know more about the Diffraction Ltd approach. As an example: We are used to a rather Open, almost Conversational, approach to Support. Here, in the new Forum, the Cyanogen Tech Support is "Restricted" to Registered Software License-holders. That restriction is rather unfamiliar to those of us who haven't yet pursued Support for a Cyanogen Product.