Seeing Monitor

Discussion in 'Legacy Models - Community Support' started by Preston Hooser, Jun 18, 2019.

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  1. Preston Hooser

    Preston Hooser Standard User

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    I am having trouble with my Seeing Monitor model instrument. I can see it in device manager, and with CCD ops, however the seeing monitor software says no camera is detected. Is there a fix for this?
     
    Preston Hooser, Jun 18, 2019
    #1
  2. Tim

    Tim Staff Member

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    Can you tell me what the camera is listed as in the Device Manager?

    If you connect in CCDOps, then go to "Camera"->"Camera Info", what is the camera model listed as exactly?
     
    Tim, Jun 19, 2019
    #2
  3. Bill

    Bill SBIG Service and Repairs Staff Member

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    Ron Wodaski's Seeing Monitor Software, correct?

    -Bill
     
    Bill, Jun 19, 2019
    #3
  4. Preston Hooser

    Preston Hooser Standard User

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    Yes Ron Wodaski's software. However, after some experimentation I discovered that if Seeing Monitor software is run as administrator, it was able to find the camera. So solution to this problem is run Seeing Monitor as an administrator.

    Thank you for your replies
     
    Preston Hooser, Jun 19, 2019
    #4
  5. Bill

    Bill SBIG Service and Repairs Staff Member

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    Nice going Preston, thank you.

    -Bill
     
    Bill, Jun 20, 2019
    #5
  6. Preston Hooser

    Preston Hooser Standard User

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    Hi Bill,

    I am coming back with this same issue. I am having intermittent connection issues with the Seeing Monitor software. It will start up just fine, then after a restart will no longer be able to find the camera. Then a few restarts later will start up fine again. I have two systems, on two different computers, and both have the same issue.

    Any suggestions on steps to explore?
     
    Preston Hooser, Mar 4, 2020
    #6
  7. Bill

    Bill SBIG Service and Repairs Staff Member

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    Preston,

    I'd recommend opening a new thread and letting the Diffraction Limited guys have a go at this first. They can ask about your setup and see if there might be something going on there, before determining whether it should come in or not.

    -Bill
     
    Bill, Mar 4, 2020
    #7

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