ST-1 Won't Connect Win7; STL11000M ok.

Discussion in 'Legacy Models - Community Support' started by Charles Habekost, Nov 12, 2019.

  1. Charles Habekost

    Charles Habekost Standard User

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    Just purhased used ST-i for an ONAG. All drivers current. STL connects no problem
    Tried Uninstall driver, re install. Same problem. Green light on. Device Manager says it is working.
    Out of ideas. Please help!
     
  2. Colin Haig

    Colin Haig Staff Member

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    Does the shutter in the ST-I click on power up?
    Disconnect the STL.
    Connect the ST-I.
    Go into the SBIG Driver Checker.
    Verify you have the latest drivers.
    Go onto the firmware tab.
    Get the firmware version from the camera - does that work?
    If it does, try CCDOps next.
     
  3. Charles Habekost

    Charles Habekost Standard User

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    Colin-
    No noise of any type from camera, but green light does go on when plugged in.
    All latest drivers. Firmware check can not connect to camera... Screen Shot 11-13-19 at 06.31 AM.JPG
     
    Last edited: Nov 13, 2019
  4. Colin Haig

    Colin Haig Staff Member

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    Responded to your private message.
     
  5. Charles Habekost

    Charles Habekost Standard User

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    Camera works fine on a desktop. Since the STL11000 has a power supply other than usb, could this be an issue with current draw from a laptop when using the st-i?
     
  6. Colin Haig

    Colin Haig Staff Member

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    Yes, that is a possibility if your laptop doesnt provide enough current.
    Things to try:
    - try plugging the laptop into the AC wall power
    - Windows Power Management - try setting the machine for maximum performance
    - Windows Power Management - Disable USB Selective Suspend, and check that [] Allow the computer to turn off this device to save power is disabled (unchecked) on the usb devices, usb hubs, usb root hubs etc.
    - try using a POWERED USB hub between the laptop and the camera.
    Out of curiosty, what make and model of laptop is it?

    It could also be some weird software misconfiguration on the machine.
     

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