St-10 Water Cooling Problem

Discussion in 'Legacy Models (ST, STL, etc.)' started by Larry Phillips, May 20, 2020.

  1. Larry Phillips

    Larry Phillips Cyanogen Customer

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    Oct 16, 2014
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    I have an ST-10XME which I had successfully used during the warmer months with water cooling for several years. I quit using water but now decided that I needed it with so many warmer nights than in the past. The problem is that although water is in the tube up to the camera water fitting, nothing is coming out of the exit fitting even without a tube connected. If I reverse the in and out, still no water out. I even tried blowing air through it with no success. What is causing this and will it need to come back for repair?

    Larry Phillips
     
  2. Doug

    Doug Staff Member

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    Most likely the pipes have become clogged with biological material.
     
  3. Larry Phillips

    Larry Phillips Cyanogen Customer

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    I guess I need to contact Bill. How do I do that?
    Larry
     
  4. Doug

    Doug Staff Member

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  5. Larry Phillips

    Larry Phillips Cyanogen Customer

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    George, how long is it usually before Bill responds to an email. Is he possibly on vacation
     
  6. Larry Phillips

    Larry Phillips Cyanogen Customer

    Joined:
    Oct 16, 2014
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    Doug, I have not heard from Bill since I sent my email to him yesterday morning. How soon does he normally reply? Is he perhaps on vacation? I was hoping to get this cooling problem resolved as quick as possible.

    Larry
     
  7. Bill

    Bill SBIG Service and Repairs Staff Member

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    I didn't see an email from you Larry. Can you send another? Don't use the link, type out bill@sbig.com

    -Bill
     
  8. Bill

    Bill SBIG Service and Repairs Staff Member

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    Larry,

    Bottom line, the answer to your question is yes. It will need to come in for service. Send me the email for details.

    -Bill
     
  9. Larry Phillips

    Larry Phillips Cyanogen Customer

    Joined:
    Oct 16, 2014
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  10. Bill

    Bill SBIG Service and Repairs Staff Member

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    Hmm... nothing still. Can you call me, 805 308-6979, or I you?

    -Bill
     

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