ST-I connects but sends no image data.

Discussion in 'Specialty Cameras SG-4, AllSky, ST-I' started by Oishiimsg, Dec 17, 2018.

  1. Oishiimsg

    Oishiimsg Standard User

    Joined:
    Jul 20, 2015
    Messages:
    3
    I have been connecting via provided USB cable to Windows 10 with no issues many times. Now both PHD2 and CCDOps no longer are able to gather image data from it. Both applications can detect the camera, read its statistics, and connect. However, the result is now always a blank image. I have tested the USB cable with another camera and have no issues with the cable. I tested the camera on another computer, same issue. One thing to note is I no longer hear the shutter actuating on connection so it seems like a hardware issue with the ST-I. Any ideas as to further troubleshooting, or will this need repair?
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    479
    It sounds like it should come in for repair. Send me an email, bill@sbig.com, and I will give you the details.

    -Bill
     

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