ST-i not recognized

Discussion in 'Legacy Models - Community Support' started by eli kabban, Feb 11, 2015.

  1. eli kabban

    eli kabban Standard User

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    Feb 11, 2015
    Messages:
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    Windows 8.1 and SBIG ST-i camera are not recognized by MaxIm DL v6.08 or CCDOps. Latest SBIG drivers are installed and camera is connected directly to the computer without a USB hub. Windows detectcs the camera and installs the drivers correctly.
     
    eli kabban, Feb 11, 2015
    #1
  2. Doug

    Doug Staff Member

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    Is the ST-I showing up in the Windows Device Manager?
     
    Doug, Feb 12, 2015
    #2
  3. eli kabban

    eli kabban Standard User

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    Feb 11, 2015
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    yes, it is coming up as
    SBIG USB-64 Camera With Firmware
     
    eli kabban, Feb 12, 2015
    #3
  4. Doug

    Doug Staff Member

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    Can you try it on a different PC? If it works there then we'll know it's just a computer configuration problem.

    If it doesn't work on another computer then it may need to come back for service.
     
    Doug, Feb 12, 2015
    #4
  5. eli kabban

    eli kabban Standard User

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    it did not work on other computers either. this is the first attempt at using this camera.
     
    eli kabban, Feb 12, 2015
    #5
  6. eli kabban

    eli kabban Standard User

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    I will take it back to opt and they will arrange it with you. thank you.
     
    eli kabban, Feb 12, 2015
    #6
  7. Jan Soldan

    Jan Soldan Cyanogen Customer

    Joined:
    Oct 11, 2014
    Messages:
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    Location:
    Czech Republic
    Eli,
    you should do more tests before sending it back.

    1) Which driver did you install ? If you use one from CD ROM comming with your camera, there may be a problem.
    You should go to http://www.sbig.com/support/software/ and download Windows DriverChecker64 from that side,
    then run it as an administrator.

    2) Do you hear, for example, four shutter clicks when you connect your ST-i to the PC ?

    3) Also, please follow our "How To" with the CCDOps and check if its EEPROM is not corrupted. You should see ST-i model,
    if not, select it and write to the EEPROM.

    I am not saying this have to solve this problem, but I would try it first.
    Jan
     
    Jan Soldan, Feb 12, 2015
    #7

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