ST-i Shutter Problem?

Discussion in 'Specialty Cameras (ST-I, SG-4, AllSky)' started by Ch Gillespie, Jan 31, 2019.

  1. Ch Gillespie

    Ch Gillespie Cyanogen Customer

    Joined:
    Nov 11, 2014
    Messages:
    9
    Location:
    San Angelo, TX
    Have a three year old ST-I that will no longer take images. The shutter does not seem to open (cannot hear the click when press Start button). Also, it appears loose- turn the camera upside down and the shutter opens (by eye sight). Even if try to image with the shutter open (ie: camera upside down) still no image. Have tried this using both CCDOPS and MaximDL, neither works; have tried with two different USB cables, both direct to PC, no hub. Both programs show camera detected, just a 'black' image downloaded. Problem first noticed about a week back. Previously, it worked fine with MaximDL. Am I missing some set-up feature, or does the camera need to be returned for service? Do I need some return authorization code before return? Also, is return center still at address in California? Thanks... Charlie
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    420
    Charlie,

    Send me an email, bill@sbig.com, and I'll give you the information for sending it in.

    -Bill
     
  3. Bruce Turner

    Bruce Turner Cyanogen Customer

    Joined:
    Jul 2, 2015
    Messages:
    10
    Bill, I have the same problem - please forward the information. Thanks, Bruce
     
  4. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    420
    Bruce,

    Send me an email, bill@sbig.com, and I'll give you the information for sending it in.

    -Bill
     
  5. BarbHarris

    BarbHarris Cyanogen Customer

    Joined:
    Oct 26, 2014
    Messages:
    38
    Location:
    New Smyrna Beach, FL
    I have the identical problem. Sending you an email.
     
  6. Francois Pilote

    Francois Pilote Cyanogen Customer

    Joined:
    Jan 20, 2015
    Messages:
    3
    My ST-i (guider) is unable to produce a sub with auto dark set. The camera seems to work properly is I do not select auto dark and this is a new issue. I am currently using an MyT, Sky X Pro, Mac OS and a Pegasus UPB v2.. Everything has been updated. Not a clue... Any advice?
     
  7. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    2,474
    If you have a Windows PC available, test the camera with CCDops.
    This could be a TSX issue, or something else.

    What are the versions of everything you have?
    e.g. TSX 10.5.0 daily build 12363 ?
    Which MacOS ?
    Does the shutter operate normally?
    Have you asked on the Software Bisque forum?
     
  8. Francois Pilote

    Francois Pilote Cyanogen Customer

    Joined:
    Jan 20, 2015
    Messages:
    3
    TSX 10.5.0 12357 (I will update the to the latest daily today and give that a try)
    Catalina
    I can hear the shutter and see the LED
    I have brought up this issue on SB forum a couple days ago but nothing seems to work
     
  9. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    2,474
    Oh, Catalina. Interesting. How did you get that to install SBIG drivers?
    What's the main camera?
     
  10. Francois Pilote

    Francois Pilote Cyanogen Customer

    Joined:
    Jan 20, 2015
    Messages:
    3
    I will sound very ignorant when I say this; I have tried to find a driver checker 64 bit.
    I tried to update SBIG driver 64 bit but I am not certain how to update/download/install/ a driver. Embarrassing but true.
     
  11. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    2,474
    Don't worry about installing a driver - I think Software Bisque may have embedded it in their installer.
    We dont have a current SBIGDriver Checker for Catalina yet...
     

Share This Page