Resolved STC-7 won't connect

Discussion in 'DL Imaging Drivers - Aluma, STC, StarChaser' started by Gary Starkweather, Feb 5, 2023.

  1. Gary Starkweather

    Gary Starkweather Cyanogen Customer

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    New Mexico Astronomy Village, Deming, New Mexico
    This camera does work on Windows 10
    I'm using an STC-7 , which is normally connected to a Windows 10 PC. On this machine it connects just fine. the connection data looks like this: In Device Manager, Group Universal Serial Bus controllers it is listed as a SBIG camera. In the SBIG tab, Driver, the driver is listed as FTDI. Driver details shows a system 32 FTDI BUS3.sys. MaximDL Camera setup lists it as ASCOM, Filter ASCOM, Click Advanced, it shows DL:Config DLAPI Devices shows the STC7 camera. all OK
    This camera does not work on Windows 11
    I want to use this camera temporarily to Calibrate a L500 mount. Using a Different PC, Windows 11. When I plug in the camera, device manager shows it in a different section, "Other Devices", as SBIG Camera, but no driver. I've tried both 32 and 64 DLImagingASCOMDriverinstaller.exe from the Diffraction web site, they run, but nothing happens, no driver is installed. MaximDL, Camera Control, Setup Camera, Lists DL Imaging, but not ASCOM. If I choose DL Imaging, Advanced, DL:Config does not list any cameras. Dead end.
    When I run ASCOM diagnostics, Camera, again ASCOM is not listed., Only DLImaging. Connect throws a report that confirms that the camera is not connected.
    Bottom Line, I cannot install a driver on this camera, not can I use an ASCOM driver. I'm stuck.
     
    Gary Starkweather, Feb 5, 2023
    #1
  2. Colin Haig

    Colin Haig Staff Member

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    The issue is that Windows is not automatically installing the hardware device drivers on your machine.

    The drivers were included on a USB memory stick with the camera, under a folder called:
    DL Imaging Driver (Aluma, STC, StarChaser)\System Drivers\USB 3

    You can also download them from the Microsoft Update Catalog.
    Use this URL:
    https://www.catalog.update.microsoft.com/Search.aspx?q=SBIG
    Here's what that looks like. I've highlighted the drivers - yellow line.
    microsoft_update_catalog.png
    Download the drivers, and install or unzip them and install.

    To install drivers manually, go to the Device Manager, select the SBIG Camera icon with the yellow triangle /!\
    Right Click, Update Drivers, and select Update Driver.

    It will give you two options, please select this one:
    Browse my computer for drivers
    Locate and install a driver manually.

    It will then say Search for drivers in this location:
    and enter the path where the drivers are.

    It will then install them, and you're good to go.
     
    Colin Haig, Feb 6, 2023
    #2
  3. Gary Starkweather

    Gary Starkweather Cyanogen Customer

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    Location:
    New Mexico Astronomy Village, Deming, New Mexico
    The driver installed from the inf file, looked ok but is not recognized. the log file .evtx is blocked by this software. Can't send.
    In device manager, message is "Unknown USB device(device Descriptor Request failed)
    The .inf File is FTDIBUS3.inf, 12Kb
    So, some progress, but stumped again.
     
    Gary Starkweather, Feb 9, 2023
    #3
  4. Colin Haig

    Colin Haig Staff Member

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    To send us an EVTX file:
    Use a compression tool like Winzip, 7Zip, or Windows Explorer, Right Click, Send to, Compressed (zipped) folder.

    Unplug the camera from the computer and AC power.
    Use a short USB 3 cable from the camera to a USB 3 port on the back of the computer.
    No hubs, extenders, or mounts or other USB devices in between the camera and the computer.

    You can also use a USB 2 cable from the camera to a USB 2 port on the back of the computer. Like a printer USB cable.

    Power it up, and see if Device Manager recognizes it.
    If it does, then you have a cabling or hub problem.
    If it gives the Unknown device (device descriptor request failed again), then Uninstall that Unknown Device, and then Scan for Hardware Changes.

    If you still can't get this to work, let's do a remote session, where I can log in and take a look at what is going wrong.
     
    Colin Haig, Feb 10, 2023
    #4
  5. Gary Starkweather

    Gary Starkweather Cyanogen Customer

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    Location:
    New Mexico Astronomy Village, Deming, New Mexico
    Did the short cable, repowered camera.
    Device Manager recognizes the camera.
    Camera is found in the USBcontrollers group
    SBIG Camera is listed.
    Tab General looks ok
    Tab Driver and Driver details looks good.
    Maxim DL6.3
    Camera Control
    Setup Camera
    Setup DL Imaging version 6.30.7
    Camera Model = DL Imaging
    Click on Advanced = DL::Config
    DLAPI Ver 2.4.0.0
    Devices = none
    Remote Connection sounds good to me.
    This PC has Any Desk and Remote Desktop Connection
     
    Gary Starkweather, Feb 10, 2023
    #5
  6. Colin Haig

    Colin Haig Staff Member

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    Gary - I've left for the day, but happened to see this.
    Make sure you aren't running 2 programs trying to access the cameras. e.g. Exit MaxIm, Exit DL Config Utility.

    Launch DL Config Utility.
    Does it see the camera in the list?
    What firmware version does it report for the camera? e.g. Rev 8 or 9?
    If it reports Rev 0, then we'll have to reflash the firmware - doable remotely no problem.
    If the firmware is not 0, then exit DL Config.
    Launch MaxIm, and do what you did, go into Advanced, see if it shows up now.
     
    Colin Haig, Feb 10, 2023
    #6
  7. Gary Starkweather

    Gary Starkweather Cyanogen Customer

    Joined:
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    Location:
    New Mexico Astronomy Village, Deming, New Mexico
    DL Config does not see the camera, or any camera.
    Device Manager,
    Under SBIG Camera Properties,
    Tab Events,
    Third Row, Device Started
    Information list includes "Present:false"
    Looks like the USB port is live but not communicating
    It looks like the USB port if fine, kinda points to the camera.
     
    Gary Starkweather, Feb 10, 2023
    #7
  8. Colin Haig

    Colin Haig Staff Member

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    Gary I sent you an email a few days ago to schedule a remote session.
    Let me know when you can be available so we can put this issue to rest.
     
    Colin Haig, Feb 17, 2023
    #8
  9. Colin Haig

    Colin Haig Staff Member

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    I've tried again to get in touch. Please email with a phone number where you can be reached.
     
    Colin Haig, Feb 21, 2023
    #9
  10. Colin Haig

    Colin Haig Staff Member

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    Gary, thanks for your preparedness to get this resolved.

    1. Firmware was very very old, the newest software wasn't seeing it. We're going to have a look at that to help other customers in future.
    2. USB Selective Suspend / Windows Power Management was also a factor on this new Windows 11 computer.
     
    Colin Haig, Feb 21, 2023
    #10

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