Staff Assigned: Tim STF-8300 connection problem

Discussion in 'STF Series CCD Cameras' started by jjjstc, Jun 24, 2019.

  1. jjjstc

    jjjstc Standard User

    Joined:
    Oct 10, 2016
    Messages:
    4
    When connecting the power cord, there was clicking sound. But failed to connect to CCDops or SGPro. Checked the device manager in Windows 7, no SBIG device shown there.

    Changed USB cable, power cable, and computer, no luck.

    I was able to connect it to the computer two days ago. I saw it in SGPro. When I started to take an image, it suddenly disconnected and I could not connect it anymore. Does it indicate a hardware problem of the chip or main board?
     
  2. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,726
    Most likely the USB chipset is damaged or corrupted. If it doesn't work on any computer, you should contact Bill Lynch for repair service.

    ------

    Bill Lynch – SBIG Service & Repair Center
    3769 Constellation Road, Unit D
    Lompoc, CA 93436
    Bill Lynch – bill@sbig.com
    Phone: (805) 308-6979

    Note: Please contact our authorized service & repair center for an RMA number prior to returning your equipment.
     
  3. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    3,889
    Bill is out on holiday until July 8, so may be delayed responding.
     
  4. jjjstc

    jjjstc Standard User

    Joined:
    Oct 10, 2016
    Messages:
    4
    Hi Colin,
    I got email reply from Bill.
     

Share This Page