STF-8300M all pixels 1000 valued

Discussion in 'STF Series CCD Cameras' started by adrien comeau, Jan 31, 2022.

  1. adrien comeau

    adrien comeau Cyanogen Customer

    Joined:
    Apr 7, 2015
    Messages:
    4
    Hi

    I have a STF-8300M which has developed problem. It produces images with all pixels valued at 1000.

    I am wondering what my options are.

    Thanks
    Adrien
     
  2. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,841
    Can you please provide the serial number written on the camera?

    I understand you are local to us. Did you want to drop it off to us and I can have a look at the camera?
     
  3. adrien comeau

    adrien comeau Cyanogen Customer

    Joined:
    Apr 7, 2015
    Messages:
    4
    Hi Tim

    SN is 83F011599 and I can drop it off if that helps!

    Adrien
     
  4. Tim

    Tim Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    1,841
    That would be best. Please submit the following contact form so I can issue you an RMA number to associate with your camera. Turn around time for repairs it typically 2-4 weeks, and we will let you know of cost before proceeding with any repairs.

    http://diffractionlimited.com/request-rma
     

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