STF8300 download only fully white images

Discussion in 'STF Series' started by paolo formenti, Oct 1, 2019.

  1. paolo formenti

    paolo formenti Standard User

    Joined:
    Oct 1, 2019
    Messages:
    1
    Dear support I am from Italy
    My SFT8300 seem to work perfectly, it is recognized by software (setup does not fail), temperature control works, if i set 1 second exposure i see shutter work, i see downloading image, but image is full white (value of 65534 ) fully even. Obviusely with the cup, or in the dark.
    Several month ago it was working perfectly with same PC (windows 10 pro).
    I try to:
    change the cable --> same result
    PC reboot several times --> same result
    SBIG driver and firmware update --> same result
    Downloaded image is fully white end fully even (no noise, no gradient as typically dark frame have)
    Camera body has any kind of damage!
    Also control of color well run!
    What can i do?
    Service center in Italy or CE countries?
    Ciao
    Paolo Formenti
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    419
    Paolo,

    Sounds like a failure in the A/D circuitry. The camera would have to come to the US for repair. Send me an email, bill@sbig.com, and I will give you the information for sending it.

    -Bill
     

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