STi not capturing images

Discussion in 'Legacy Models - Community Support' started by legova, Aug 12, 2015.

  1. legova

    legova Standard User

    Joined:
    Jun 22, 2015
    Messages:
    1
    Help! A couple of days ago my STi was working fine. When it connected I would hear the shutter clicking and it would capture images without any problems. Tonight I set up and starting trying to calibrate guiding, and while PHD connected to the STi, I heard no shutter sound and got nothing but dark frames from the camera. I tried with CCDops and got the same - camera connected but no shutter sound and no image, just dark. Tried: unplugging all other devices, and new usb cable - no difference. Pulled the camera out of the oag and the shutter flops open and closed with gravity, but doesn't open when I grab a frame. Turned the camera so it would open and shined a light onto the sensor, but still no image. Seems broken, though the kit has been treated with nothing but TLC; haven't removed it from the oag since I got it focused, and haven't removed the imaging rig from my ota for a couple of months. :( Anything else to try?

    I purchased the STF-8300m package that included the camera a little over 2 months ago from OPT, so it is still under warranty, but I can't image without a guider! Thanks for any assistance you can provide!
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    527
    Call, 805 308-6979, or email, bill@sbig.com, me tomorrow and I'll give you the details on sending it in for repair.

    -Bill
     

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