Resolved STT-8300 firmware update failed halfway through

Discussion in 'STT Series (obsolete)' started by Hilmi Saleh Al-Kindy, Jul 25, 2017.

  1. Hilmi Saleh Al-Kindy

    Hilmi Saleh Al-Kindy Cyanogen Customer

    Joined:
    Jan 22, 2015
    Messages:
    64
    Hi,

    I was updating my SBIG STT-8300 firmware and the update failed halfway through the process. Windows still sees the camera in device manager but I am unable to connect to it. Is there anyway to force firmware update? I live in the middle east and the cost of shipping the camera to Bill is very prohibitive for me, so I would really like to exhaust all options here locally before I resort to sending it to the USA for repair.

    I really hope you can find me a possible solution to my camera problem. I recall that there is a button combination that forces the firmware update, but I just can't remember what it is for the life of me.
     
  2. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    764
    Location:
    Ottawa
    Hello! This is occasionally recoverable — if you'll allow me to log in remotely, I can see about fixing this. Is the camera accessible via Teamviewer?
     
  3. Hilmi Saleh Al-Kindy

    Hilmi Saleh Al-Kindy Cyanogen Customer

    Joined:
    Jan 22, 2015
    Messages:
    64
    Yes it is accessible by team viewer. I should be able to have the camera set up for connection in around 30 minutes time. Is that OK with you? Also, how do I send you the team-viewer number privately? I am not familiar with this forum interface.

    I will also make sure I can get hold of a good solid USB cable with no issues
     
  4. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    764
    Location:
    Ottawa
    Hi Hilmi,

    No need to interrupt your meal — enjoy your dinner. I'm just going to poke around and see if I can resolve the issue myself.

    Cheers,
    -Adam
     
  5. Hilmi Saleh Al-Kindy

    Hilmi Saleh Al-Kindy Cyanogen Customer

    Joined:
    Jan 22, 2015
    Messages:
    64
    Thank you for quickly resolving this issue for me.
     
  6. Adam Robichaud

    Adam Robichaud Staff Member

    Joined:
    Sep 29, 2014
    Messages:
    764
    Location:
    Ottawa
    It's our pleasure! Don't hesitate to let us know if you need any further assistance!
     

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