Staff Assigned: Bill Lynch STT-8300 FW8G "filter wheel busy"

Discussion in 'STT Series (obsolete)' started by mike m benjamin, Jun 10, 2019.

  1. mike m benjamin

    mike m benjamin Standard User

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    I've owned my STT-8300 for over a year now with no issues but last night I couldn't get the filterwheel to connect in theskyx (sbig driver error 30006) so I tried using ccdops, it would connect but then when I tried to select a filter, it wouldn't be able to and it threw out "CFW reports it's busy". I've checked my drivers/firmware, they are up to date. Repair needed?

    Mike Benjamin
     
  2. Bill

    Bill SBIG Service and Repairs Staff Member

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    Mike,

    That's the message you'll get if the filter wheel has been "hot plugged" meaning, connected to the camera while the camera is already powered up. Send me an email, bill@sbig.com, and I'll give you the details for sending it in.

    -Bill
     
  3. mike m benjamin

    mike m benjamin Standard User

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    Bill,
    I sent you an email regarding both cameras yesterday. Thank you.

    Mike
     
  4. Bill

    Bill SBIG Service and Repairs Staff Member

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    Mike, I haven't gotten them. Did you use the link on the website or send them directly, bill@sbig.com?

    -Bill
     
  5. mike m benjamin

    mike m benjamin Standard User

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    Directly actually. It didn't get returned to me, so it was sent.
     
  6. Bill

    Bill SBIG Service and Repairs Staff Member

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    Can you give me your email address?
     
  7. mike m benjamin

    mike m benjamin Standard User

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    I just resent my email using my Yahoo account instead of Gmail.
     
  8. Bill

    Bill SBIG Service and Repairs Staff Member

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    Got it, thanks.

    -Bill
     

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