STT 8300 M - Firmware Update stopped ...

Discussion in 'Legacy Models - Community Support' started by Stephan., Feb 4, 2019.

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  1. Stephan.

    Stephan. Cyanogen Customer

    Joined:
    Feb 4, 2019
    Messages:
    4
    Hi SBIG Team,
    this evening, I was starting through to update my firmware to next version (2.54).

    Unfortunately, SBIG Driver checker doesn't recognise my camera anymore,
    "cannot establish link to the camera", neither by USB or by Ethernet.
    While the camera itself is recognised by my system when plugged in.

    When checking LEDs on the side, I do see a green LED when powering on, but nothing happens.

    What can I do ?

    Hope to hear soon from you,
    Best regards,
    Stephan
     
    Stephan., Feb 4, 2019
    #1
  2. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    531
    Stephan,

    Send me an email, bill@sbig.com, and I'll give you the instructions for sending it in.

    Bill
     
    Bill, Feb 4, 2019
    #2
  3. Stephan.

    Stephan. Cyanogen Customer

    Joined:
    Feb 4, 2019
    Messages:
    4
    Dear Bill,
    thanks for you feedback - just sent you an email ...

    Stephan
     
    Stephan., Feb 4, 2019
    #3

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