STXL-11002 chip problem?

Discussion in 'STX and STXL Series Cameras' started by Brian Peterson, Jan 26, 2025.

  1. Brian Peterson

    Brian Peterson Cyanogen Customer

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    The shutter is opening and closing properly and completely.
    I'll check for the IR glow and get back to you about that.
     
  2. Doug

    Doug Staff Member

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    Yeah definitely use the latest firmware and software.
     
  3. Colin Haig

    Colin Haig Staff Member

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  4. Brian Peterson

    Brian Peterson Cyanogen Customer

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    I updated the drivers and the firmware, but the problem persists.
    What next?
     
  5. Brian Peterson

    Brian Peterson Cyanogen Customer

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    It has been quite some time since I've needed to recharge the desiccant plug.
     
  6. Colin Haig

    Colin Haig Staff Member

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  7. Brian Peterson

    Brian Peterson Cyanogen Customer

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    I tried with Maxim DL. Same result.
     
  8. Colin Haig

    Colin Haig Staff Member

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    Ok, the last option is to send it in for service.
    Please complete the Return Merchandise Authorization form: https://diffractionlimited.com/request-rma/
    My colleague @Tim will be in touch by email with instructions on sending it in.
    Do not ship it before reviewing and following the shipping instructions - it matters how it is shipped and what documentation is provided, to avoid duties, taxes, and fees.
     
  9. Brian Peterson

    Brian Peterson Cyanogen Customer

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    OK, thanks. I'll look for those instructions.
     

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