STXL 6303 USB Died

Discussion in 'STX and STXL' started by Albert J. Seargeant, Aug 25, 2019.

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  1. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    My STXL 6303 has been working, but now the USB interface died. I get "USB device not recognized" upon connection.

    I've tried several different cables and computers. No USB hub. Drivers are up to date.

    OS is Win 10 Pro 64-bit, version 1903.

    What's next - repair?

    Jim Seargeant
     
  2. Doug

    Doug Staff Member

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    What is the camera serial number?

    Does it still work via Ethernet?
     
  3. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    SN is X17010004

    Couldn't get it to respond via Ethernet, either.

    Jim Sgt
     
  4. Doug

    Doug Staff Member

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    Did you check the power LEDs? Does the fan run?
     
  5. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    The power LED shows green. The status LED is steady red.

    The fan runs.

    I tried Ethernet again with Maxim DL. The STXL shows up on a network mapper with the expected address - 192.168.0.100 - but when I try to connect to that address with Maxim, the response is
    "Error opening camera 1
    Open Device failed:34"

    With CCDSoft, attempting Ethernet connection results in "Undescribed error, Error code = 1034 (40a)".

    Jim Sgt
     
  6. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    And when I connect USB, the computer device manager under USB controllers sprouts a line that says "Unknown USB Device (Device Descriptor Request Failed)".
     
  7. Colin Haig

    Colin Haig Staff Member

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    Did you try connecting the camera directly via USB to a second, known-good PC that has SBIGUDrv installed?
    No hubs, no extenders, a short cable eg 6 feet.
     
  8. Doug

    Doug Staff Member

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    It sounds like it needs service. Please contact @Bill at SBIG Service & Repair for assistance.
     
  9. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    Colin, I did try additional computers with updated drivers, no hubs, short cables, no extensions.
     
  10. Albert J. Seargeant

    Albert J. Seargeant Cyanogen Customer

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    Thank you, Doug. Will do.
     
  11. Bill

    Bill SBIG Service and Repairs Staff Member

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    Jim and I are in communication.

    -Bill
     

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