STXL displaying cool off in MaximDL

Discussion in 'STX and STXL Series Cameras' started by Paul Haese, Jul 9, 2020.

  1. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Hi chaps,

    my STXL has been working well until just of late. For some reason MaximDL 6.21 every now and then says that the cooler is off and the programme stalls, this causes a hang in CCDAP. When I disconnect and then reconnect, doing so Maxim says the camera is still cooling and working. Connection is as per normal and I need to just click cooling on.

    What can be causing this behaviour? I am using the power brick the camera came with. Though everything is going through a UPS. Any solutions?
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    7,425
    Location:
    Earth
    Have you installed any Windows updates recently?
    This sounds like the infamous Windows Power Management - USB Selective Suspend problem. Make sure this is disabled, and check the PCIe, USB Root Hubs, USB Hubs, and USB devices to ensure [] Allow computer to turn off device to save power is disabled.
    selectivesuspend.png
    usbnoturnoff.png
     
  3. Paul Haese

    Paul Haese Cyanogen Customer

    Joined:
    Dec 26, 2014
    Messages:
    92
    Yep already onto that. Nothing has changed in the last couple of years. Whilst I have win 7, the setting are very similar to what you have there. I checked every USB hub and connection under device manager. Everything has energy saving disabled and sleep inhibited.
     

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