Support

Discussion in 'General' started by Peter Edwards, Aug 22, 2016.

  1. Peter Edwards

    Peter Edwards Standard User

    Joined:
    Aug 22, 2016
    Messages:
    1
    Sorry to hijack a discussion, but how on earth do you request some technical help from this company!!!!!!!
    All I get is access to forums and I can't find how to send a simple email or message to them to ask for help????

    Best wishes
    Peter
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    6,982
    By posting a thread in the appropriate section of this support forum.

    Email is too unreliable. People go on vacations, or you email the wrong person, or whatever.

    The forum isn't perfect but it seems to be working fairly well.
     
  3. Bob Denny

    Bob Denny Cyanogen Customer

    Joined:
    Oct 12, 2014
    Messages:
    801
    Location:
    DC-3 Dreams, SP, Mesa, Arizona +1 480 396 9700
    And it has the advantage that, with some searching, one can sometimes find the answer far faster than waiting for a personal response from a support person. It's also possible for a support person to point to an existing thread and solution, making support more efficient. Consider the forum a repository of knowledge.
     

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