Unable to authenticate your request for MaxIm LT Email

Discussion in 'Forum and Web Site Issues' started by Mohamad Danial Othman, Jan 3, 2023.

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  1. Mohamad Danial Othman

    Mohamad Danial Othman Standard User

    Joined:
    Mar 16, 2021
    Messages:
    4
    Hi,

    I have just received a camera STF8050M in Langkawi National Observatory. However, the camera was purchased through a company because we could not do direct purchase. So, what details should I use for the Maxim LT registration? LNO details or the company that purchased it from Diffraction Limited? Can I give the camera serial number here or through direct message?

    I have tried using the LNO details but I received the "Unable to authenticate" message.

    Thank you for your help
     
    Mohamad Danial Othman, Jan 3, 2023
    #1
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    10,234
    You need to use your own details. Make sure you are entering the camera serial number accurately.

    Please send me your serial number so I can check it.
     
    Doug, Jan 3, 2023
    #2

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