Subject: STX-16803 Camera Malfunction - No Image Output Dear Support Team, I am reaching out to report an issue with our STX-16803 camera unit, which has unexpectedly ceased functioning correctly. Despite initially operating without any problems, the camera no longer produces images. The camera appears to be responsive to software directives; it successfully executes commands to grab and integrate data. The mechanical shutter is operational, and the cooling system is active. However, the output remains uniformly at a single level, irrespective of the duration of the integration time set. This persistent issue suggests that the camera is not sensitive to incoming light. To troubleshoot, I substituted the primary camera with a tracking camera, but the problem persisted, indicating no variation in output level. For your reference, I have attached three output files that illustrate the issue: 1. Dark frame output file 2. Imaging camera output file 3. Tracking camera output file I would greatly appreciate your prompt attention to this matter and any guidance you could provide to resolve this issue. Best regards, A. Malawi
Can you tell me the serial number written on the camera? Have you tested the camera on a different computer, or with different software such as MaxIm DL, or CCDOps?
