Upgrade renewal not working

Discussion in 'Licensing Issues' started by Redarm, Sep 1, 2021.

  1. Redarm

    Redarm Standard User

    Joined:
    Sep 1, 2021
    Messages:
    1
    Hi there,

    wanted to update my MaximDL, but ended with the following error.

    "We were unable to process your request because your license could not be found in our records"

    so my free update subscription is expired and i want to renew, but it seems my key was already used for an upgrade, i'm ready for charges. :)

    my fits header (missing exposure start time) are not properly working anymore with the new QHY600, can't platesolve anymore

    Thank you in advance,

    Kevin
     
  2. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,244
    Location:
    Earth
    Hi Kevin, we received your message via the contact form and will respond shortly.
     

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