Staff Assigned: Tim Windows 10 'Unknown Device'

Discussion in 'STT Series' started by letteri, May 18, 2020.

  1. letteri

    letteri Standard User

    Joined:
    Aug 2, 2015
    Messages:
    68
    My STT8300M has been sitting idle for about 6 months and is now refusing to connect. In Windows 10 device manager I am seeing 'Other devices -> Unknown device' instead of 'SBIG USB Devices'.

    To be sure, I deleted and reinstalled CCDOps, the drive checker, and all drivers, but still get the same result. DriveChecker also can't connect to the STT8300M to check the firmware version. CCDOps crashes when it tries to connect.

    My STXL-11002 is working fine, so I am suspecting a fault in the STT8300M.

    Is there anything else I can check, or does the camera need to come back for repair?

    Cheers,
    Joe
     
  2. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    7,138
    @Tim might be able to help you.
     

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