Resolved Camera is not working

Discussion in 'Aluma CCD Series' started by Pablo Weigandt, Sep 10, 2019.

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  1. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    My aluma was working properly and suddenly the computer did not detect it or recognize it any more!
     
    Pablo Weigandt, Sep 10, 2019
    #1
  2. Doug

    Doug Staff Member

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    Let's start with the basics:

    Check that all cables are plugged in correctly - power cable, extension cable, USB cable
    Cycle power to the camera.
    Power - LED turns on? Fans on?
    Are you using a USB hub? Bad USB cable?
    Computer end - USB connector okay? Try a different one?
    Does it show up in the Device Manager?
     
    Doug, Sep 10, 2019
    #2
  3. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    Power LED turns on. Fans on too. Does not showbup in the Divece Manager.
     
    Pablo Weigandt, Sep 10, 2019
    #3
  4. Doug

    Doug Staff Member

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    Try a different cable.

    Try a different port on the PC.

    Is it installed in a permanent observatory, or in portable operation?

    If it is a WiFi model, can you connect to it that way?

    What is the camera serial number?
     
    Doug, Sep 10, 2019
    #4
  5. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    ll send youthe SN ASAP. Can you show me exactly with a picture where is the reset button ( or hole)?
     
    Pablo Weigandt, Sep 11, 2019
    #5
  6. Doug

    Doug Staff Member

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    Reset only affects the WiFi interface. It has no effect on USB.
     
    Doug, Sep 11, 2019
    #6
  7. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    Anyway tell me please where is the reset button.
     
    Pablo Weigandt, Sep 11, 2019
    #7
  8. Doug

    Doug Staff Member

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    It is a small hole adjacent to the black plastic WiFi antenna cover and the microSD Card slot.
     
    Doug, Sep 11, 2019
    #8
  9. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    We have another Aluma. Using this other camera everything works fine (same cables, same computer). When we change the camera the computer detects an "unknown device". We also try all ports.
     
    Pablo Weigandt, Sep 12, 2019
    #9
  10. Doug

    Doug Staff Member

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    Okay then it sounds like the camera’s USB port got damaged or lost its configuration somehow.

    I’ll ask @Tim if he has any other ideas, and if not he will issue an RMA.
     
    Doug, Sep 12, 2019
    #10
  11. Tim

    Tim Staff Member

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    Unfortunately it sounds like it will need to come in for inspection. Please submit the following form and we will send you the details to return it.

    http://diffractionlimited.com/request-rma
     
    Tim, Sep 12, 2019
    #11
  12. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    Any news?
     
    Pablo Weigandt, Sep 17, 2019
    #12
  13. Tim

    Tim Staff Member

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    Tim, Sep 18, 2019
    #13
  14. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    Sorry, I didn't see your message. We will proceed with the RMA as soon as possible.
     
    Pablo Weigandt, Sep 18, 2019
    #14
  15. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    We already proceeded with the RMA.
     
    Pablo Weigandt, Sep 20, 2019
    #15
  16. Tim

    Tim Staff Member

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    PM sent
     
    Tim, Sep 20, 2019
    #16
  17. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    Ok. I also need to add a phone number.
     
    Pablo Weigandt, Sep 20, 2019
    #17
  18. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    We receive our cameras.
    The Maxim DL (version 6.21) unexpectedly shuts down when trying to connect to the camera (Aluma 8300 firmware 21)
     
    Pablo Weigandt, Jan 17, 2021
    #18
  19. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    HELP
     
    Pablo Weigandt, Jan 17, 2021
    #19
  20. Pablo Weigandt

    Pablo Weigandt Cyanogen Customer

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    I purchased a Maxim DL upgrade [Order #15381] (January 18, 2021)
     
    Pablo Weigandt, Jan 18, 2021
    #20
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