Resolved Loss of images after cooling turned on.

Discussion in 'Aluma CCD Series' started by Tom Haugh, Apr 25, 2020.

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  1. Tom Haugh

    Tom Haugh Cyanogen Customer

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    6 images over 30 minutes: 11.722. All images were blank (all zeroes).
     
    Tom Haugh, May 1, 2020
    #21
  2. Colin Haig

    Colin Haig Staff Member

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    That was quick. Am wondering if there's some kind of mismatch going on.
    Do you have TeamViewer / AnyDesk / RDP on your machine - eg is it remote accessible over the internet in case we want to have a fast look?
     
    Colin Haig, May 1, 2020
    #22
  3. Tom Haugh

    Tom Haugh Cyanogen Customer

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    I have TeamViewer.
     
    Tom Haugh, May 1, 2020
    #23
  4. Colin Haig

    Colin Haig Staff Member

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    Would you be available for me to hop on and do a quick check of a couple things? I am available now until 5pm EDT.
    Or we will have to schedule for another time.
    Send me a Private Message with ID and pwd.
     
    Colin Haig, May 1, 2020
    #24
  5. Colin Haig

    Colin Haig Staff Member

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    Tom, my colleague @Tim is going to be in touch regarding an RMA for warranty service.
     
    Colin Haig, May 5, 2020
    #25
  6. Tim

    Tim Staff Member

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    Tom, can you please submit the following contact form and we can get you an RMA number as well as return instructions.

    http://diffractionlimited.com/request-rma
     
    Tim, May 5, 2020
    #26
  7. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Done.
     
    Tom Haugh, May 5, 2020
    #27
  8. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Would like to verify you guys have received the camera.
     
    Tom Haugh, Jun 20, 2020
    #28
  9. Colin Haig

    Colin Haig Staff Member

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    R1248 - Aluma 3200 - we received it here on June 8th; it is in the work queue. I will follow up to see if we have any news for you.
     
    Colin Haig, Jun 22, 2020
    #29
  10. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Thanks, I was just making sure that you received it.
     
    Tom Haugh, Jun 22, 2020
    #30
  11. Colin Haig

    Colin Haig Staff Member

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    If all goes well, it will be completed this week.
     
    Colin Haig, Jun 22, 2020
    #31
  12. Colin Haig

    Colin Haig Staff Member

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    Colin Haig, Jul 2, 2020
    #32
  13. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Colin,
    Do these install over the top of the existing code or do I need to uninstall anything?

    Tom
     
    Tom Haugh, Jul 5, 2020
    #33
  14. Colin Haig

    Colin Haig Staff Member

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    Install over top is fine. The installers are supposed to deal with all of that. Do MaxIm first, then the DLImaging.
     
    Colin Haig, Jul 6, 2020
    #34
  15. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Colin,
    The camera has been returned. The packing slip says parts were replaced. Do you know if the problem was actually duplicated?
    Tom
     
    Tom Haugh, Jul 17, 2020
    #35
  16. Tim

    Tim Staff Member

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    Yes, we were able to duplicate the issue. The problem was a bad connection on the CCD socket, and has been corrected.
     
    Tim, Jul 17, 2020
    #36
  17. Tom Haugh

    Tom Haugh Cyanogen Customer

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    Tim,

    Thank you. My thanks to the entire SBIG team.

    Tom
     
    Tom Haugh, Jul 17, 2020
    #37
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