Discussion in 'Aluma Series' started by Tom Haugh, Apr 25, 2020.
6 images over 30 minutes: 11.722. All images were blank (all zeroes).
That was quick. Am wondering if there's some kind of mismatch going on.
Do you have TeamViewer / AnyDesk / RDP on your machine - eg is it remote accessible over the internet in case we want to have a fast look?
I have TeamViewer.
Would you be available for me to hop on and do a quick check of a couple things? I am available now until 5pm EDT.
Or we will have to schedule for another time.
Send me a Private Message with ID and pwd.
Tom, my colleague @Tim is going to be in touch regarding an RMA for warranty service.
Tom, can you please submit the following contact form and we can get you an RMA number as well as return instructions.
Would like to verify you guys have received the camera.
R1248 - Aluma 3200 - we received it here on June 8th; it is in the work queue. I will follow up to see if we have any news for you.
Thanks, I was just making sure that you received it.
If all goes well, it will be completed this week.
I just thought you should know we've released a couple of new things:
For an Aluma or StarChaser camera, you will want to install MaxIm first, and then install this:
Do these install over the top of the existing code or do I need to uninstall anything?
Install over top is fine. The installers are supposed to deal with all of that. Do MaxIm first, then the DLImaging.
Separate names with a comma.