Lost my MaximDL License -- Can I get it resent?

Discussion in 'Licensing Issues' started by Rich Schiek, Nov 28, 2020.

  1. Rich Schiek

    Rich Schiek Cyanogen Customer

    Joined:
    Jul 9, 2015
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    Hi,

    My astrophotography laptop died and I can't recover my old MaximDL license from the backup I have. How do I contact support to get my license resent?

    Thanks,
    Rich Schiek
    rschiek@pobox.com
     
  2. Doug

    Doug Staff Member

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    Done.
     
  3. Rich Schiek

    Rich Schiek Cyanogen Customer

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    Jul 9, 2015
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    Thanks for the quick reply! It's working now :)
     
  4. Ed Thomas

    Ed Thomas Standard User

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    Mar 9, 2018
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    I am reinstalling Maxim on a customer's computer after a hard drive failure but it doesn't seem to want to allow the use of the information from the original license email. What is required to fix this?
     
  5. Colin Haig

    Colin Haig Staff Member

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    Ed - I replied via email.
     
  6. seonghong park

    seonghong park Standard User

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    I am a Maxim Pro v5 user.
    The 2009 laptop that I was using is no longer available. The Maxim who was here was also unable to use it. What should I do?
    Currently, I am downloading and using the Maxim Pro 6 demo version on my new laptop. The demo version has 22 days of license left.
     
  7. Doug

    Doug Staff Member

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    You can install and run V5 in Windows 10, but an extra step is required.

    When you go to enter the license, you have to right-click and select Run As Administrator.

    This is necessary because Microsoft changed registry security functions.
     
  8. seonghong park

    seonghong park Standard User

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    Thanks for your reply. The problem is clear
     
  9. Muhammad Azam

    Muhammad Azam Standard User

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    May 4, 2023
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    Our Observatory system died and we have lost our access to license too. What should we do to recover Maxim DL? I can provide the email it was registered on. Seeking help.
     
  10. Colin Haig

    Colin Haig Staff Member

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    Please have the owner of the software license contact us via the form at the bottom of our main web page. We need the email, serial number, and contact information.
     

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