ask for customer status because enable to read MaxPoint threads

Discussion in 'Forum and Web Site Issues' started by Georges Carletti, Dec 31, 2014.

  1. Georges Carletti

    Georges Carletti Cyanogen Customer

    Joined:
    Dec 31, 2014
    Messages:
    6
    Hi, I bought MAXIM DL Pro Suite (with MaxPoint), download and install on Windows 7 Ultimate(FR) the softs but I have a message error when I open MaxPoint (MaxPoint start up:Registry area appears locked. Cannot continue.(5.1). I see a topic on this for MaxPoint forum, I registered but after login I received this message: "You do not have permission to view this page or perform this action". Perhaps my customer status is not still updated ? Can someone help me ? Kind regards,
     
    Georges Carletti, Dec 31, 2014
    #1
  2. Doug

    Doug Staff Member

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    Doug, Dec 31, 2014
    #2
  3. DeanS

    DeanS Cyanogen Customer

    Joined:
    Oct 24, 2014
    Messages:
    47
    Hi Doug, I have the same issue. And can't get to the posted you linked to see the resolution ;)

    Thanks
    Dean Schwartzenberg
     
    DeanS, Jan 8, 2015
    #3
  4. Tim

    Tim Staff Member

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    You need to be a registred customer on the forums to access the Cyanogen sections. You can request access by submitting the following form with your latest license information:

    http://www.diffractionlimited.com/forum/index.php?pages/TechSupport/
     
    Tim, Jan 8, 2015
    #4
  5. Doug

    Doug Staff Member

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    I just set you to Customer manually.
     
    Doug, Jan 8, 2015
    #5
  6. DeanS

    DeanS Cyanogen Customer

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    Oct 24, 2014
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    47
    thanks Doug!
     
    DeanS, Jan 8, 2015
    #6
  7. Larry Bell

    Larry Bell Cyanogen Customer

    Joined:
    Nov 19, 2016
    Messages:
    1
    Doug/Diffraction Team,
    As discussed in this old thread above I discovered I'm getting the same error when accessing Max Point. Registry appears locked. I have my old version of MaximDL v6 and the new v7 installed and registered/licensed. I tried uninstalling/reinstalling but no help. I submitted my latest license info (from July 24) per above link. Maximu appears to have taken the license OK. Very frustrating. I gotta say -- I know software piracy is a big issue for developers and I sympathize, but as a customer I'm not very happy at this moment. I've spent two full days trying just to get Maxim DL 7 and Maxpoint update (if any) running on a system where it was previously working fine about 18mo ago. I don't get much free time to dedicate to my astronomy hobby, so Im disappointed that I shot so much time fooling with website/forum accesses, update downloads, and installs -- and still don't have it all going, let alone setup and working. Sorry for venting but there must be a better way!
     
    Larry Bell, Aug 21, 2024
    #7
  8. William B

    William B Cyanogen Customer

    Joined:
    Jan 8, 2015
    Messages:
    637
    Location:
    Christchurch, Dorset UK
    Larry.

    If it's any help.

    For the MaxPoint issue....

    I see from the Customer Status badge below your user name that you are a registered customer (Larry Bell - Cyanogen Customer) in which case you have access to the MaxPoint forum, which you'll find under the section "Cyanogen Software - Registered Customers only).

    In the MaxPoint forum you'll find this topic from a few days ago:

    https://forum.diffractionlimited.com/threads/installing-maxpoint.8750/

    Try the solution I posted in reply #6

    For specific technical help with MaxIm DL and MaxPoint you'll only find that on the registered users forum.

    Note that I'm only a customer here myself, not staff..

    William.
     
    William B, Aug 21, 2024
    #8

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