Resolved STF 8300 and windows crashes

Dear team I am writing from Italy
My STF8300 cannot be find in maxim DL !
After this trial MAXIM DL is frozen and it is impossible to close. Also with windows activity manager i can not stop software. And this is not all, i cannot shut down PC that have no problem with any other software). I can only make an hard reset with power butto for several seconds
I try also with CCDOps with same result.
If i do not connect camera i can stop software regulary
In the windows device manager i can see SBIG USB device find.
I try to:

• Several times to delete drivers and the re install latest installed: no change
• I try to re install firmware but camera is not detected.
• Several times re-install Maxim DL. No change
• disconnect filter wheel
• change several USB cable and ports of PC (3 in total)
• use a USBC hub to USB port :No changes.

When i power the camera i hear usual sound of shutter and wheel homing, so i assume that camera is running.
i
PC is a DELL precision with Win10 pro , Icore 7 ,32 GB ram. i using for work every day without issue
Please help me to find a fast solution.

 

Hi Colin nice to here an answer.
When i say that I try to reinstall drivers with SBIG Driver I do with SBIG Driver Checker, last updade (see include image 203626.png).
If i try to update firmware also this it freezes permanently (IMG6030.jpg) up to computer hard reset.
as I say i try to update, remove, reinstall, always with the same result : is that i try to connect camera (STF8300) to MAXIM program are frozen and cannot be shut down.
in the resurce manager I can see camera with appropriate driver (see pictures ..205015.png & ..205059.png).
Also I include a screenshot of Windows activity manager after MAXIM start tryin to connect with camera (..205528.png & IMG_6029.JPG).
Please hel me to restore camera working.
for your information in 2019 camera was sent to Bill Lich for repair on the A/D converter.. (350$+shipping+customs..) and now camera is again fault!?!?
Thanks and sorry my english.
Ciao

 

hello I try in a virtual machine, camera is not found by CCDops, in this case I do not have a crash.
Usb shows detect SBIG camera, but nothing else. Frimware caoont be updated (becasue camera is not detected)
I try to find another Windows PC from a friends..
I am very disappointed about trouble.
Ciao

 

Dear Colin
I follw the article isntructions.
I get always the same result, attempting to connect wiht camera (with Maxim DL6) result in an infinite (untile PC reset) waiting.
No answer from STF camera. Driver checher reprot all updated.
trying to update firmware and infinite waiting (until PC reset)
I need to reset firmware of camera, problem is not in PC.
Please I need assistence to repair firmware.
Thanks

 

Colin I am using a real windows PC. Ifyou are talking about virtula machine it vas a test.
Please i need real support .
Thanks

 

Dear Colin,
s SBIG Driver Checker version 4.05 ? yes
Is sbigudrv.all version 5.1.1.0 ? yes
On the firmware tab, Get Firmware version from camera.
What does it report? --> turning donut until PCrestart
PrtSc to get a screen shot.
I hope to annswer to all your question clearly.
at your disposal, kind regards

Paolo
Ciao e grazie

 

Dear Colin,
today I find a PC (It is a DELL Precision M4800) with Windows 7 Pro and i try using SBIG device Checker.. It works!
I can get camera Firmware as in the picture .
I try to update Firmware and it run for several minutes and result in Firmware update ok (see picture)
But after getting Firmware is not updated.
I don't know whi , but I think that is not a big problem.
So i load also CCDOP and camera works, i can get images!
So camera hardware is working !! the problem is in the PC driver.
But in the other hands, I follow your last (09/28/2024) instruction to remove drivers but alway with the same result, camera connection remain frozen
I do several times, switching off PC, disabling antivirus (Avast)
Du you thik that revome MaximDL, CCDops i can solve ??
I will try to do all possible to solve problem.
In any case i thank you very much for your patient!
Paolo Formenti
Ciao

 

Dear Colin,
the issue (system crashes after tryng to connect wit PC) was solved DELETING Maxim DL6 and for safety CCDOPs too!!
Then I have reinstalled before CCDOPs ant the Maxim DL6
I am very happy of this result.
Fortunately up to now in Italy weather was very bad for imaging..
Thanks fo support and..
Best Christmass whishes
ciao