Yes, you can download a trial version from our web site. Unfortunately we can't provide technical support on Version 5, as it is too old.
Tim is currently on vacation. He should be back on Thursday.
That was our thinking. We have so many issues with USB. Windows drivers are almost plug-and-play but then you get hit with dumb stuff like USB...
It's fiber Ethernet, not copper. It's very well-established technology but not everyone is familiar with it. It's not complicated at all....
Yes, right now we're getting the firmware and drivers finalized. Trying to wring out any glitches.
We're very close... working our way through the release checklist.
Since we got some early teething pains cleaned up, these wheels have been super reliable. I'd be surprised if both wheels had a hardware issue....
It sounds like the AFW-12-50R is the one with hardware issues, but if you want to send both that is okay.
Okay thanks for letting us know.
I just reverted to a different version of the software, to see if that sorts it. You can try again if you like. Otherwise, it's best if you...
Our back-end processor must have realized that Adam has gone on vacation. It promptly started acting up. I just restarted it. Please try...
What is the serial number of the AFW in question?
It's a shim washer with specific dimensions. Here's where you can get it: https://www.mcmaster.com/99040A316/ While you're at it... here's the...
Unfortunately we can no longer service STL cameras. The parts are no longer available.
Failing to initialize is obviously an issue! Pop the lid off and make sure the connectors for the motor and sensor board haven't been dislodged -...
Download and install the latest version of the SBIG Driver Checker from our web site. That will automatically include the latest driver files, so...
I'll ask @Tim to respond. FYI we are closed Monday (statutory holiday here).
Click the Setup button just below the Control Via drop list. Please read the appropriate manual section:...
If you're going to make something custom, the easiest thing to do is purchase the connector, as specified in the User Manual on Page 38....
Control Via / ASCOM, use Chooser to select Device Hub.
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