That would be best. Please submit the following contact form so I can issue you an RMA number to associate with your camera. Turn around time...
Can you please provide the serial number written on the camera? I understand you are local to us. Did you want to drop it off to us and I can...
If you have not tried it already, then I would suggest you try the fix Doug provided to Greg Nelson. If that doesn't help, it will need to come...
Are you able to provide a video demonstrating the issue?
This is a very old version of the SBIG drivers. Are you certain you downloaded the latest SBIGDriverChecker64 software from our website? Try...
PM sent
Yes, we were able to duplicate the issue. The problem was a bad connection on the CCD socket, and has been corrected.
No...this thread is public. Under your usernames on the left for each post, there is a link that says "Send a Private Message". I will send...
Yes, I can login at 1pm central.
Posting your computer login on a public thread is a REALLY bad idea. That is why I sent you a private message. I have edited your message and...
To return the cameras for service, please submit the contact form at the following link. Once we receive the contact details, I can provide an...
Shutter alignment is not an issue unless it starts encroaching on the FOV of the CCD sensor.
Tom, can you please submit the following contact form and we can get you an RMA number as well as return instructions....
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