Thanks, Tim - already saw the email! Would you like us to send back the previous shipment, too? I'd wait to see what's in the new box first, but...
Both of these items were in the box. Our original one was gone! I can go upstairs shortly and take a picture of the box itself, too, if that would...
Thank you, Doug!
We ordered a replacement power cord for our STF-8300 (old one seems to have walked off), but we're confused by the kit. The extension cable...
I am not finding it either in email or junk. Feels like the kind of thing that happens if I type my email in wrong to the form!
Hi again - just checking if you all received the information I submitted via the form. I figured I would see some communication about...
Thanks, Doug. We use the camera's power supply, and we do not use through-the-mount cabling. We do plug the camera into a surge protector. I'd...
The additional fits files.
Hello, On Nov. 9, our STXL-6303's coolers stopped in the middle of an imaging session. Once we realized they had, we turned them back on as...
Within the past year or so, we've been seeing patterns appear in our darks which I suspect to be a light leak. I thought we'd eliminated it by...
Separate names with a comma.
