It turns out it was in the bottom of a box in the warehouse in the shipping area; process step was missed. Sorry about that!
I'll ask my colleague @Tim who handles repairs to assist.
Straight through. I'll ask @Tim to have them track it down.
0.1s if I recall correctly.
Yesterday afternoon's geomagnetic storm gave us a wee bit of light pollution - Last night's aurora, North of Toronto, Canada. Looking north:...
Repairs managed by @Tim - I'll ask him to review and comment.
If I recall correctly, you need the MOAG-A for SBIG STL/AOL with the 2" STL adaptor. If you've already got the hardware, you could prototype it,...
Not recommended. The AO-8 optical diameter is too small for the large 24mm x 36mm sensor size of the STL-11000M. Severe vignetting and...
Acknowledged; we'll investigate. My sincere apologies on behalf of our team.
I did a bit of digging. C:\Program Files (x86)\Software Bisque\TheSkyX Professional Edition\TheSky64 has SBIGUDrv.dll version 4.9.9 build 8 Found...
Hang on a second - TheSky X 64 bit ships with an x64 driver that we did for them and other developers. The TSX installer is responsible for...
We have had zero reports of a problem - sbigudrv.dll version 5.1.1.0 was produced nearly three years ago, on 2022-01-26. The file date 06.24.24...
Go look on astromart for ones that sold previously.
Already answered.
Low quality: $8000; very good quality: $25000. Excellent will be $40000+.
My colleague @Tim handles repairs and may be able to assist. Meanwhile, I suggest you have a look at this article:...
Perhaps my colleague @Tim can assist.
Please fill in this RMA form and we will send instructions on sending it in for repair: https://diffractionlimited.com/request-rma/
Contact the manufacturer of that Seeing Monitor. It was made by a company with a similar name by an ex-employee. https://www.sbscientific.com/...
You have to compare apples to apples. USB comes in different speeds. Ethernet comes in different speeds. For the STX specifically, it has: a) USB...
Separate names with a comma.
