if you are able to remove the lid from the filter wheel, you will be able to see the tiny silver magnets beside each filter. If any are missing,...
Replacement windows are $40US + shipping. If you would like to provide a shipping address via private message, I can get you a shipping quote...
Yes, please submit the RMA form and I can provide the shipping details. http://diffractionlimited.com/request-rma
This is not a simple process and requires special hardware to calibrate the motors. It is best to send it in and we can rebuild it. If you wish...
Anna, Regarding the cooling issue, its best to send this in so we can disassemble and inspect it. For this, were you able to test the camera...
If nothing appears at all in the Device Manager, the USB chipset is likely corrupted or not functional. There are 3 fuses on the I2C interface...
In the camera control window, you would select "Camera 2" to choose the guide camera. Then take an exposure as per usual...set exposure time, and...
If I understand correctly, your guider image is essentially blank, or all black? Can you provide a guidestar image with the guider in FITS format...
Yes, its typically connected with a short 1' HDMI cable from STX-16803 camera to the STX Guider. If the HDMI cable is not well seated, or its a...
Are you using the STX Guider that you sent to us as "Camera 2"? It should be connected with a single HDMI cable. I was curious if your main...
Have you verified the HDMI cable for the guider is seated correctly? Are you using the original HDMI cable? Tried a different HDMI cable? If...
How exactly did you determine it is recognized by the camera?
You will need to send your camera in so we can test it. My guess is 1 or more components on your analog board have failed. So we will need to do...
If you would like to send it in for service, please submit the following RMA contact form. Once I receive it, I can provide you with an RMA...
Not without putting your camera at risk. This is a procedure that is typically done in a clean-room to prevent contamination on the sensor,...
Shai, If you would like to send in either, or both filter wheels for inspection, please submit the following RMA contact form. Once I receive...
Here is a snippet from our assembly process for installing the shutter hub.
I am not clear what the image is showing. Is this the bearing for the shutter on the camera, or your filter wheel? Could you provide a...
Sorry for the delayed response. Unfortunately, no. There is nothing that we can do remotely for this issue. It would need to be sent in for...
Yes, we have a very limited supply of parts. So if you send it in, we can not guarantee a fix. If you want to send it, please submit the...
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