There are 3 smt fuses located on the I2C board that could be changed if you wanted to try that. They are labeled F1, F2, and F3 on the I2C pcb....
Can you please submit the following RMA form, and I can provide you with an RMA number and return instructions....
Can you please submit the following RMA contact form? Once I receive it I can provide you with RMA numbers and return instructions....
If you would like to send it in for service, please submit the following RMA contact form. Once I receive your submission, I can provide you with...
I can provide you with return instructions and an RMA number. In order to start this process, could you please submit the following RMA contact...
Hi Ed, Can you please submit the following RMA contact form? Then I can send you an RMA number and return instructions....
The only thing you can do is make sure the belt did not slip of the shutter wheel. If it did, it is straight forward to put it back on. Other...
So we have run a full set of tests on your RMA filter wheel and found no issues after running 500+ rotations. Do you recall if you Selected the...
Not much i can say here. Colin summed it up quite nicely. Though I would add... -do not use microfiber, or any cloth on the chamber window that...
Can you please provide the serial number written on the filter wheel?
Have you tried one of the other SBIG drivers? Instead of "SBIG USB Camera with Firmware", try updating your driver in the Device Manager to...
If you wish to send it in for service, please submit the following RMA contact form to begin the return process....
Oh my mistake. You are correct. There is no desiccant plug on the ST.
If you have moisture, or frost forming on your sensor or inside the sensor chamber, it's time to either recharge or replace the desiccant. Here...
Are you looking to send your camera in for repair?
PM sent
Omar, Could you please provide the serial numbers for both filter wheels?
If the USB descriptor is not identifiable by Windows in the Device Manager...will STXUtil recognize it?
I can try this sure, though when I have encountered this in the past it is frequently caused by a failing USB chipset, and is likely to reoccur....
If I had to guess, I would say your USB chipset has failed and it will need to come in for service. If you want to send it in, you can contact...
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