I'll ask my colleague @Tim to assist you.
From our records, it looks like you have a license for the newest software. I recommend you use it. I'll send you a private message with details.
What's the focal length of the scope, and what binning are you using ? (I assume you are using an SC-4 not an SG-4). There is a new advanced...
Hi Charles, Has anything changed in your setup? e.g. changed the equipment, updated the computer, anything like that? Power surges? Lightning...
A couple of thoughts: I suspect you have a software/driver version mismatch. Current software is: MaxIm DL Pro 6.50 and DL API 2.8.0.0 or newer -...
Please fill in this Return Merchandise Authorization form: https://diffractionlimited.com/request-rma/ Then my colleague @Tim will contact you...
It sounds like you're missing a cable. I'll look into that right away.
Flipped, USOC telephone standard wiring.
You may have to ask Software Bisque for help with their software. Normally, Camera = SBIG, and you select the STX from there. Filter Wheel would...
See the orange arrow showing you the button you need to click: [ATTACH]
We've made multiple updates. One item that is completely new is a "Sum and Clip" binning mode to provide a different way of binning the SC-4. Give...
The advice in the manual is to help users get started. If you were to use ASCOM, you would need to enable the External Trigger option in the...
Note that ASCOM has been updated to Version 7 Update 2.
One more thing... there's a few tips on USB and Thunderbolt power management here:...
In addition to Doug's comment: If you are using the Sonnet Technologies Solo 3+ Thunderbolt to Ethernet adapter: 1. Install it in person, not...
Jeff - you might have mentioned that you just received it back from a repair. Was everything powered off before the filter wheel white cable was...
Jeff what changed? Was it working with a different version?
You've out-done yourself with this one! WOW!
Hi Ken, You will need a Thunderbolt 10 gigabit ethernet adapter. There's a picture of one here, at the top:...
Hi Nico, I'm not aware of a way to do it automatically, but maybe someone else knows. Back in the day, Windows came with something called Macro...
Separate names with a comma.
