Is this the first time you are setting up the camera and filter wheel with MaxIm DL 7? Or did it work before and it stopped working? Check that...
I've asked him to reach out.
Hi Jamie, I'm pretty sure my colleague @Tim had forwarded instructions on sending in RMA R1638. Did you not get that information?
Ok, the last option is to send it in for service. Please complete the Return Merchandise Authorization form:...
The telescope-facing side of the AO-8 has these possible ways of attachment: a) The original arrangement included a T-thread adapter block (M42 x...
Did you test with CCDOPs? https://cdn.diffractionlimited.com/downloads/InstOps.exe Just to eliminate The Sky.
Chuck and Martin, Would you guys be willing to test a "beta"? Development has a couple of DLL files that would have to be manually installed. It...
As an aside, when's the last time you recharged the desiccant or replaced the plug?...
Juergen, Two things: a) the long lines are indeed "blooming". The KAF-3200 CCD in the camera does not have anti-blooming gates. When the full...
Brian - Doug has given some good advice. I've been following this, and the dark looks perfect. I'd try his test as a next step. What's the...
Just jumping in here - can you take a FITS image and send that ? If it is too big, please use Dropbox or WeTransfer.
Hello Tamotsu Takayanagi-san, We are sorry to say that replacement filters are not available for the STV color filter wheel. The camera is...
Thanks for letting us know that it was the cable. I'm glad to hear it is resolved. Clear skies!
Sorry to hear about the accident! Take care of yourself and get better soon.
Just because it worked with the old computer and old operating system, does not mean the "new" computer is happy or up-to-date. The "new" PC...
What operating system (exactly) is this? eg Windows 11 Professional 24H2? The STX is not a USB composite device. Likely some other device on the...
Oh that can frustrating. It's probably a missing update for the computer or OS itself. Give this a read - many folks have been down the same...
What is it that you want to do ? eg astrophotography? photometry? astrometry? If you don't have a compelling reason to change it out, the longer...
We've released an AC4040 FPGA firmware update 17 that deals with a rare deadlock issue related to filter wheel errors. You may want to give it a...
One more thing I should mention: DL Config Utility has a table showing any attached peripherals. It lists Type/Model Name. If the filter wheel...
Separate names with a comma.
