Hi John, Would I be able to log in and take a look? There are only a few ways a camera could become unresponsive after a firmware update, and I...
The firmware tends to just move on and complete the exposure when shutters get stuck in our cameras. Typically you'll see a portion of the image...
Hi Mike, Have you gotten help from anyone about this via email? If not, I can help you. Cheers, -Adam
To close the loop: - Greg's DLAPI and MaxIm installs are indeed up to date, and the firmware file he got from the website was properly checksummed...
I've got to pick my kids up from daycare around 3:30PM MST, but I can send you a private message as soon as I get back. Shouldn't be much later...
Let's try for 7am your time Wednesday. I can also make later in the evening work if you wanted to connect this evening after normal business hours.
Note for anyone listening in on this thread: there's a bug in the AC4040 firmware rev 10 responsible for spotty camera discovery that's been...
Just to recap: I installed MaxIm DL 6.30 beta + DLAPI 2.3.0.0 on Russell's machine, and saw some odd behavior where the AC4040BSI was not being...
Hi Dave, I can help you with that. Would it be possible for me to log in remotely and do some troubleshooting? Cheers, -Adam
Long story short: it may be a bug in 1.4 that an architectural change in 2.x would have fixed, but I'm not sure. It depends on pthread usage and...
Most people use Parallels to use MaxIm on their MacOS machines. It's not an officially supported configuration, but I've done it in the past...
Hi Anton, Here's the latest x64 SDK. There's a sample application in there that demonstrates basic use. There's also documentation available at...
Hi Jef, I'm working on a bug in the MacOS driver at the moment. I'll try and get you an updated version ASAP.
The Linux 1.4 driver is admittedly a way older build than the one in MaxIm LT, so my money would be on there was a bug we fixed in a subsequent...
Hi Will, Sorry for the slow response—I'm in the process of revalidating DLAPI 2.1 on Ubuntu 18.04. I've got a build for Ubuntu 20.04 as well, but...
I've connected with John and did the following: - Installed Release Candidate of DLAPI and ASCOM drivers on his system, resolving version...
That works great. Let's say 1pm EST? I'll send you a private message a few minutes before so you can grab the support tool with the connection key.
Hi John, could I log in via a remote support tool and troubleshoot a bit? I suspect there's a version mismatch in some of our binaries causing...
Just to close the loop: - The camera's image dimensions when operated at full-frame matches spec - There is no dark banding around light frames,...
Hi Mike, could I remote into your system to check this out? You can grab our remote support tool at https://realvnc.help/ (no install is...
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