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  1. Bill
    Post

    Trying to get my "old" ST2000XM come to life, but.....

    Alf, It's possible that there has been a failure. Send me an email, bill@sbig.com, and I'll give you the information for sending it in. -Bill
    Post by: Bill, Apr 5, 2019 in forum: Legacy Models - Community Support
  2. Bill
    Post

    How to Connect Autoguider in the Filter Wheel of a FW8G-STXL to SkyX Professional??

    Anthony, Is it set to "External" guider? -Bill
    Post by: Bill, Apr 4, 2019 in forum: Filter Wheels
  3. Bill
    Post

    Remote guide head dead

    Send me an email. -Bill
    Post by: Bill, Apr 4, 2019 in forum: Legacy Models - Community Support
  4. Bill
    Post

    STXL 11002 will not initialize

    The fan behavior is what happens when the camera gets bricked. -Bill
    Post by: Bill, Apr 4, 2019 in forum: STX and STXL Series Cameras
  5. Bill
    Post

    Remote guide head dead

    Gregg, If the desiccant plug hasn't been recharged regularly, it's possible that the ccd has become corroded, it could be the cable... it's hard...
    Post by: Bill, Apr 4, 2019 in forum: Legacy Models - Community Support
  6. Bill
    Post

    Remote guide head dead

    Greg, Send me an email, bill@sbig.com or call me, 805 308-6979. -Bill
    Post by: Bill, Apr 3, 2019 in forum: Legacy Models - Community Support
  7. Bill
    Post

    STL-1301E needs repair

    Dale, The module isn't repairable but it can be replaced. Send me an email, bill@sbig.com, and I'll give you the information you're looking for....
    Post by: Bill, Mar 27, 2019 in forum: Legacy Models - Community Support
  8. Bill
    Post

    STF-8300M -20deg setting @35deg ambient ramps up 100% cooler power within short time

    Dave, I think this camera should be sent in for evaluation. Send me an email, bill@sbig.com, and I'll give you the details for doing so. -Bill
    Post by: Bill, Mar 25, 2019 in forum: STF Series CCD Cameras
  9. Bill
    Post

    Staff Assigned: Bill Lynch ST-8300M not connecting

    Peter, Send me an email, bill@sbig.com, and I'll give you instructions for sending it in. Regards, Bill
    Post by: Bill, Mar 25, 2019 in forum: Legacy Models - Community Support
  10. Bill
    Post

    Staff Assigned: Bill Lynch SBIG STF 8300 Filter Wheel 8 positions

    That would explain it. Send me an email, bill@sbig.com.
    Post by: Bill, Mar 19, 2019 in forum: Filter Wheels
  11. Bill
    Post

    Staff Assigned: Bill Lynch SBIG STF 8300 Filter Wheel 8 positions

    Did you happen to connect the filter wheel to the camera after the camera was already powered? -Bill
    Post by: Bill, Mar 19, 2019 in forum: Filter Wheels
  12. Bill
    Post

    SFT 8300m saturated images

    Owen, It could be a camera failure, send me an email, bill@sbig.com, and I'll give you the instructions for sending it I. Regards, Bill
    Post by: Bill, Mar 18, 2019 in forum: STF Series CCD Cameras
  13. Bill
    Post

    Resolved Message "Error opening filter wheel"

    I think the rotation with 'no filter' selected is normal, or maybe better put, not abnormal. When power is applied and the camera is...
    Post by: Bill, Mar 12, 2019 in forum: Filter Wheels
  14. Bill
    Post

    Staff Assigned: Adam Robichaud STT 1603 Connection problem

    Guido, You can reach me at bill@sbig.com. -Bill
    Post by: Bill, Mar 11, 2019 in forum: Legacy Models - Community Support
  15. Bill
    Post

    Resolved STL-1001E water fittings.

    Resolved.
    Post by: Bill, Mar 7, 2019 in forum: Legacy Models - Community Support
  16. Bill
    Post

    Resolved STL-1001E water fittings.

    Call me, 805 308-6979.
    Post by: Bill, Mar 7, 2019 in forum: Legacy Models - Community Support
  17. Bill
    Post

    Resolved STL-1001E water fittings.

    Brian, Is it ST or STL? -Bill
    Post by: Bill, Mar 7, 2019 in forum: Legacy Models - Community Support
  18. Bill
    Post

    ST-i Shutter Problem?

    Bruce, Send me an email, bill@sbig.com, and I'll give you the information for sending it in. -Bill
    Post by: Bill, Feb 28, 2019 in forum: Legacy Models - Community Support
  19. Bill
    Post

    STT 8300 M - Firmware Update stopped ...

    Stephan, Send me an email, bill@sbig.com, and I'll give you the instructions for sending it in. Bill
    Post by: Bill, Feb 4, 2019 in forum: Legacy Models - Community Support
  20. Bill
    Post

    SBIG AO8T Failure

    Chris, Send me an email, bill@sbig.com, and I'll give you the information that you're looking for. Bill
    Post by: Bill, Feb 4, 2019 in forum: Guiding and Adaptive Optics - StarChaser and AO
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