I'm thinking it best that the camera come in for testing and evaluation. Giovanni, send me an email, bill@sbig.com, and I will give you the...
Strange symptoms indeed. Not having experienced this sort of behavior before and the mention of a Windows update recently... I thought the Forum...
I'm pretty sure that I have one. Send me an email, bill@sbig.com, and we can arrange getting it to you. -Bill
John, You can try giving the connector a slight pinch, top to bottom, with some needlenose pliers or something similar. The only real option...
I have not. If you clicked the highlighted address, I'm thinking that might be why. Try typing in the address. Or just call me, 805 308-6979. -Bill
Stan, Send me an email, bill@sbig.com, and I will give you the details for sending it in. -Bill
Strange indeed. Do you have TeamViewer? Send me an email, bill@sbig.com. -Bill
The fan behavior you mention is what happens when the firmware gets bricked. Did you have an unsuccessful firmware update lately? - Bill
Yikes! I stand corrected. Gimme a minute to get my foot outta my mouth. Maybe it was for someone specific, no clue. Thanks for the humble pie.
E's, EA's, XE's, XEA's and the I's (not to forget the oldest ones that had no letters) but no T's. Does the s/n look like it was done on a typewriter?
Hmm... nothing still. Can you call me, 805 308-6979, or I you? -Bill
Larry, Bottom line, the answer to your question is yes. It will need to come in for service. Send me the email for details. -Bill
I didn't see an email from you Larry. Can you send another? Don't use the link, type out bill@sbig.com -Bill
Ah yes, Robert. How are you? Sorry you're having troubles. Your ST-i images are like none I've seen before in this model. The image above looks...
Highly unusual, perhaps it should come in. -Bill
Alan, Send me an email, bill@sbig.com, and I'll give you the instructions. -Bill
Mike, The shutter will stay open after taking a light frame, until you take a dark. And the opposite is true as well. The shutter will stay...
Dave, I've torn down and rebuilt hundreds of STF cameras, this upgrade is not on the edge of my capabilities. You wouldn't be a guinea pig, it...
Larry, Call, 805 308-6979, or email me, bill@sbig.com, and we can arrange for the camera to come in. -Bill
Rod and I connected via TeamViewer and I changed his offset and gain settings to 138 and .52. Test images looked "normal". -Bill
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