That's great news Tony. Doug is right on the money quite a bit. -Bill
Tony, If you continue to have problems, email, bill@sbig.com, or call, 805 308-6979, me and maybe we can arrange the camera to come in for an...
What model camera? It has that look that is sometimes seen with shutter problems. As long as you don't cool the camera, you can take some test...
Send me an email Simon, bill@sbig.com, and refresh my memory. Thanks. -Bill
Paul, Send me an email, bill@sbig.com, and I will give you the details for sending it in. -Bill
If it works with CCDOps, it's not a camera problem. -Bill
That's going to have to come in. Looks like a failure. Email me Al. -Bill
gotcha!
No. bill@sbig.com?
Peter, You'll need a new cable (or at least an inch or 2 cut off of that one if there is the length for it). I'd recommend you send it in. Send...
Terry, Send me an email, bill@sbig.com. -Bill
Yes, heater strips were installed in the STL cameras in 2010. -Bill
Those are 4-40 x 1/4, flat head, phillips. -Bill
Preston, I'd recommend opening a new thread and letting the Diffraction Limited guys have a go at this first. They can ask about your setup and...
Here are a couple of thoughts on ways you could begin. 1) You could remove the shims altogether and see what you get with no shims or 2) You could...
What size, on the documentation, are the "shims"? Where are they located? Are they in there? -Bill
Peter, Call me, 805 308-6979. Bill
That definitely doesn't look good. Send me an email, bill@sbig.com, and I will give you the details for sending it in. -Bill
Send me an email, bill@sbig.com, and I'll give you the details for ordering a fan and installing it. -Bill
Stefano, Send me an email, bill@sbig.com, and I will give you the details for sending it in. -Bill
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