On the "Firmware" tab of the SBIGDriverChecker64 software, does it display version numbers for all 4 firmware files, and that all are current?
What does the Device Manager say the name of the camera is?
Based on the symptoms, your filter wheel will likely need service. You should contact @Bill Lynch and arrange an RMA....
PM sent
Error code 6 indicates "Bad parameter". Do you have the default settings in MaxIm DL for the FW? It should be set to Model=Standard, and COM...
I checked with our shipping department and they dont have an RMA form submission from you. Did you submit the RMA form I sent you?...
No, its ok. We have it on file.
Yes, thats correct. Same as in my signature below.
Sure, we can ship out the back cover with fans, and you can swap it out. Though we are very curious to get to the bottom of the problem so we can...
Were they working, and then stopped? If you removed the back cover with the fans on it, and had to re-plug the fans in, sometimes they do not get...
When you plug the camera in and power it on, does it show up in the Windows "Device Manager"?
Unfortunately it sounds like it will need to come in for inspection. Please submit the following form and we will send you the details to return...
Appendix D refers to the old style extension cable. The new style shipped with cameras is as below. [ATTACH]
That is some very strange behavior. You should contact Bill Lynch in service and repair, and arrange to send it in to him for further...
I will send you a PM shortly with details as to where you can send it in for service.
Did you try the "SBIG ST-402 driver without firmware" driver as well by chance?
Also forgot to mention, you can hold the white button down to stop after verifying polarity.
I see you have warning messages in the Device Manager under "Other Devices". Do these show up when the camera is plugged into USB, and disappear...
It should tilt smoothly on all 4 axes as it floats magnetically. While you have the lid off, you can verify the polarity of the coils: Push and...
When you power the camera on, does it appear in Windows "Device Manager"? Are you using a USB hub, or is the camera connected directly to the...
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