Have you tried the camera using a different computer?
I see you have updated your drivers with the SBIGDriverChecker64 presumably. But did you check to see if there are any firmware updates available...
I am not sure what you mean by the "filter position has shifted". Can you send a screenshot of what you are seeing in MaxIM DL?
I have not seen that type of artifact before on these sensors. Please send it back at your convenience and we will investigate further. I will...
RMA details sent via PM
Most likely the USB chipset is damaged or corrupted. If it doesn't work on any computer, you should contact Bill Lynch for repair service....
Ok. I will provide the RMA details via PM.
To be clear, is the camera working correctly on any other computer? Are you using a USB hub? Tried other USB ports? It sounds as though the USB...
Can you tell me what the camera is listed as in the Device Manager? If you connect in CCDOps, then go to "Camera"->"Camera Info", what is the...
Are you able to manually browse and select the SBIG driver for the "Unknown Device"? 1.) Click "Browse my computer for driver software" 2.) Click...
One other thing you can try to eliminate the camera as the potential cause. Unplug the HDMI cable from the camera (leave MaxIm DL setup for 2...
These blank frames are similar to what I see in frames when the HDMI cable is not plugged in all the way. Ensure it is all the way plugged in and...
The "Remove Bad Pixels..." function may also help located under the MaxIm DL "Process" menu.
Glad to hear it. :)
You stated you updated the drivers, but did you update the firmware as well in the SBIG Driver Checker?
You should update the firmware to v14 before attempting to align the shutter. If you are willing, I can remote into your computer to assist. Do...
PM sent for RMA
If the shutter is not working correctly, it is most likely a result of the shutter sensor. These are hall effect sensors and should be unaffected...
RMA PM sent!
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