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  1. Tim
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    Staff Assigned: Tim Filter wheel errors, misalignment - STX FW7 on STX-16803

    No, contact is not normal. If the optical sensor is touching the wheel, then I would thing the carousel is not actually sitting properly. The...
    Post by: Tim, May 29, 2017 in forum: STX and STXL Series Cameras
  2. Tim
    Post

    Guide shutter error in STXL 11002

    What software are you using for camera control?
    Post by: Tim, May 29, 2017 in forum: STX and STXL Series Cameras
  3. Tim
    Post

    STi connexion problem

    You can not access ST-i firmware with SBIGDriverChecker64. Does it work on any other computers?
    Post by: Tim, May 26, 2017 in forum: STF Series CCD Cameras
  4. Tim
    Post

    STi connexion problem

    What software are you using to connect to the ST-i?
    Post by: Tim, May 26, 2017 in forum: STF Series CCD Cameras
  5. Tim
    Post

    STF 8300 will not connect

    Bill will very likely be able to help if it is a hardware issue, but based on the symptoms, it sounds PC related, unless the firmware is...
    Post by: Tim, May 23, 2017 in forum: STF Series CCD Cameras
  6. Tim
    Post

    ST-i strange behaviour

    Thanks for the information. I will pass it to our developers for further investigation.
    Post by: Tim, May 23, 2017 in forum: Legacy Models - Community Support
  7. Tim
    Post

    STF 8300 will not connect

    Well...the USB appears to be enumerated by the PC, although it fails. Have you tried manually selecting the USB driver for the camera? 1.) In...
    Post by: Tim, May 23, 2017 in forum: STF Series CCD Cameras
  8. Tim
    Post

    STF 8300 will not connect

    Do you have the SBIGDriverChecker64 software installed and is it up to date? Is the power adapter the one provided with the camera? Is the power...
    Post by: Tim, May 22, 2017 in forum: STF Series CCD Cameras
  9. Tim
    Post

    Staff Assigned: Tim AS340M Frequent Power Reset Issue

    these look like data corruption/loss. Have you tested with another serial cable and PC?
    Post by: Tim, May 22, 2017 in forum: Legacy Models - Community Support
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