Updating firmware on any kind of hardware is a risky process, as there are countless things that could go wrong. Which is why most manufacturers...
Unfortunately no. Sorry. You will have to send it off to Bill.
Are you able to manually assign the SBIG driver to the unknown device? How your PC communicates with the camera during normal operation and how...
Does the camera still connect and work after the failed firmware update attempt? Have you tried the update with a different computer?
I am not clear on what you are asking for. You want to change the name of the person software is licensed to, or you want to request an upgrade...
I can not locate a valid license in your name for MaxIm DL in our database. You will need to validate your license for MaxIm DL to receive...
If it's larger than a 10MB upload, you will need to use a 3rd party service such as DropBox.com
can you send a copy of the blank guider frame in FITS format for us to examine?
RBI preflash is a function of the camera plugin, not MaxIm DL. FLI may have had support for RBI preflash in their v5 plugin, but the SBIG...
Please zip and send us your "Settings" folder located in "My Documents/MaxIm DL 6", so we may see what options you have set.
RBI preflash was not officially supported in MaxIm DL until v6.12. If you need RBI preflash support, you will need to update to the latest...
The internals of the camera/shutter mechanism. The inside of the filter wheel cover. Is it a standard filter wheel with no internal guider?...
There have been no changes to the camera body. Can you provide any images of the hardware?
When the ST-i becomes unresponsive, what do you need to do to reconnect it? Once it becomes unresponsive, try: 1.) disconnect and reconnect the...
If the Paramount is also loosing the connection, I would not suspect the ST-i as the problem, unless I am missing some details. What is the...
Which old driver ? The previous one? Can you send a screenshot of the SBIGDriverChecker window so I can see what versions you currently have?
Turning on debugging in the SBIGDriverChecker will slow down downloads a significant amount, to the point where it may look frozen. Waiting a few...
What do you have your destination directory set to?
Do you know the approx. temperature inside the observatory? Are you saying the ambient temp inside your observatory is -20C, and you cool the...
Can you tell me the serial number written on the camera?
Separate names with a comma.
