We definitely can service it. The only way to determine the cost is to get it back and diagnose the problem. If you want to return it, @Tim...
It's an EPDM 2-011 size. McMaster Carr 9557K463 or Marco Rubber E1055-011.
That is not practical, unfortunately. It would take an engineer a couple of hours to put together a subset of the test procedure documents that...
The AO-X manual hasn't been updated, but all the necessary information is available elsewhere. The StarChaser SC-4 user manual explains how the...
There's definitely something wrong in the camera. My guess would be a failed internal power supply. That could be a problem on the analog card...
We can't diagnose with JPEG images. Please provide FITS.
It would likely overheat without the fan. The lower air pressure at altitude will have some impact on cooling delta.
Are you using your current license? You can't use an old one. Your current license starts with 2CRCV.
The mount is a Software Bisque Paramount ME. The telescope is indeed a Ritchey-Chretien made by RC Optical Systems. Looks like maybe a 16"...
Your image didn't come through...
We don't have an updated manual. MaxIm DL has documentation on the software side.
It will be launched in the next day or two.
The sound is caused by the pulsing of the motor to control the current. We made an adjustment to the current level in order to improve the...
The totality images look spectacular. Maybe try adjusting the color balance though? The corona should be pure white, and the prominences pure red.
I didn't really try to photograph the eclipse this time. I have some really good pictures from past eclipses, and given the marginal conditions...
I didn't do anything fancy with the spreadsheet. I'll upload it.
I've restarted the back-end software; please try again.
Yes, we're putting the finishing touches on it right now.
Since this is a CMOS device, the linearity characteristics are intrinsic to the sensor - the analog electronics and A/D converters are built into...
We're closed for the long weekend. Perhaps @Tim can suggest something on Monday.
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